Shipping policy
OVERVIEW
Thank you for shopping with Way Basics.
This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
We currently ship within Australia only.
By placing an order with Way Basics, you agree to the shipping terms below. Nothing in this Shipping Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
ORDER PROCESSING TIME
Orders are usually processed within 1–2 business days after payment has been received.
Business days are Monday to Friday, excluding public holidays.
During busy periods, product launches, promotional periods, or carrier delays, processing times may be slightly longer. If there is a significant delay in processing your order, we will try to contact you using the email address provided at checkout.
SHIPPING LOCATIONS
We currently ship to addresses within Australia.
At this stage, we do not offer international shipping.
If you enter an address outside Australia at checkout, we may be unable to fulfil your order.
SHIPPING RATES
Shipping costs are calculated and shown at checkout before you complete your order.
Our current standard shipping options are:
Standard Shipping: $6.95
Free Standard Shipping: Available on orders over $50
Shipping rates may change from time to time. The shipping cost shown at checkout at the time of your order will apply to your purchase.
ESTIMATED DELIVERY TIMES
Estimated delivery time after dispatch:
Standard Shipping: 3–8 business days
Delivery times are estimates only and may vary depending on your location, carrier delays, public holidays, weather, high-volume periods, or circumstances outside our control.
Remote, regional, and rural areas may take longer.
CARRIERS
We may use Australia Post, Sendle, courier services, or other suitable delivery partners to ship orders.
The carrier used for your order may depend on your location, product availability, parcel size, and delivery service availability.
ORDER TRACKING
Where tracking is available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.
Please allow some time for tracking details to update after your order has been shipped.
INCORRECT SHIPPING INFORMATION
Please make sure your shipping details are correct before placing your order.
Way Basics is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at malinasir123567@gmail.com.
We will try to update the address where possible, but we cannot guarantee changes once an order has been processed or shipped.
MISSED DELIVERIES AND UNCLAIMED PARCELS
If a delivery attempt is unsuccessful, the carrier may leave a card, send a notification, or take the parcel to a collection point.
It is the customer’s responsibility to follow the carrier’s instructions and collect the parcel within the required timeframe.
If an order is returned to us because it was unclaimed, refused, or the address was incorrect, we may contact you to arrange redelivery. Additional shipping fees may apply.
DELAYED, LOST, OR DAMAGED ORDERS
If your order has not arrived within the estimated delivery timeframe, please check your tracking details first.
If tracking has not updated or you believe your parcel may be delayed, lost, or damaged in transit, please contact us at:
Please include your order number and the email address used at checkout.
We will review the issue and assist where reasonably possible, including contacting the carrier if needed.
Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law.
PRE-ORDERS AND COMING SOON PRODUCTS
If a product is sold as a pre-order, coming soon item, or launch offer, the estimated dispatch timeframe will be shown on the product page or at checkout where possible.
If there are delays with a pre-order or launch item, we will try to update customers using the contact details provided at checkout.
ORDER CANCELLATIONS BEFORE SHIPPING
If you need to cancel an order, please contact us as soon as possible at:
We will try to assist where possible. However, we may be unable to cancel an order once it has been processed, packed, or shipped.
CONTACT US
If you have any questions about shipping, delivery, or your order, please contact us at;
Way Basics
Email: malinasir123567@gmail.com